There are a number of components that make up a Customer Service Intermediate Apprenticeship. Here you will find an outline of the qualifications you will achieve and the units and vocational areas you will cover throughout your training as well as other important information such as timescales, funding and what this qualification can lead to.
Intermediate Apprenticeship in Customer Service, which includes:
Units: The apprenticeship is made up of mandatory units which cover the essential skills required for working in a customer service environment, such as communication and the principles of effective customer service. There are then a variety of optional units to choose from which focus on the specific tasks you carry out within your role which could include:
Assessment method: There are various methods available that can be tailored to suit your needs, such as:
All teaching, learning and assessment for the qualification will take place in the workplace. There is no requirement to attend college.
Intermediate apprentices, with support and opportunities in the workplace, can progress onto:
With additional training, Intermediate apprentices may be able to progress in their careers to roles including customer relationship manager, customer service executive officer, customer service delivery co-ordinator, customer service team leader, customer service supervisors and managers, senior customer service advisers or a wide range of other Customer Service related roles.
Entry requirements: You must be employed in a customer service environment carrying out customer service tasks for at least 16 hours per week.
Progression into this Intermediate Apprenticeship may be from a wide number of routes due to the varying backgrounds and past academic and work related experiences of apprentices. Learners may also progress into the Intermediate Apprenticeship without prior qualifications.
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