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Retail Level 2 Intermediate Apprenticeship

​There are a number of components that make up a Retail Intermediate Apprenticeship. Here you will find an outline of the qualifications you will achieve and the units and vocational areas you will cover throughout your training as well as other important information such as timescales, funding and what this qualification can lead to.


Intermediate Apprenticeship in Retail, which includes:


  • A competence qualification: Level 2 Certificate in Retail Skills
  • A knowledge qualification: Level 2 Certificate in Retail Knowledge
  • Functional Skills Maths Level 1
  • Functional Skills English Level 1

    The apprenticeship is made up of mandatory units which cover the essential skills required for working in a retail environment, such as working effectively in a retail team. There are then a variety of optional units to choose from which focus on the specific tasks you carry out within your role which could include:

    • Receiving and displaying goods and materials
    • Stock keeping
    • Processing orders and returned goods
    • Helping customers choose products
    • Dealing with customer queries and complaints
    • Processing payments
    • Visual merchandising
    • Giving customers a positive impression of yourself and the organisation
    • Health and Safety

      How Much Does It Cost?

      About The Training

      Assessment method: There are various methods available that can be tailored to suit your needs, such as:

      • Observation
      • Examination of case history
      • Product evidence
      • Witness testimony
      • Questioning

      All teaching, learning and assessment for the qualification will take place in the workplace. There is no requirement to attend college.

      Want More Detailed Information?

      View the NVQ standards here.

      View the Technical Certificate standards here.

      What About The Future?

      Progression from the Intermediate Level Apprenticeship in Retail


      • on completion of this Apprenticeship, apprentices will be competent to works as a Sales Assistant or Stock Room Assistant;
      • following further training and development, apprentices may wish to progress into level 3 jobs such as senior sales assistant or Team Supervisor;
      • apprentices may wish to move into specialist roles such as warehousing or cash office administration;
      • the apprentice may wish to have a period of consolidation within their current role and further develop additional retail skills, either at the same level or at a higher level.

        Advanced level Apprenticeships:

        • Advanced Level Apprenticeship in Retail;

        Further Education:

        • Level 3 Certificate in Retail Knowledge;
        • Level 3 Diploma in Retail Knowledge.

          For information about careers in retail visit

          Further Information

          ​Entry requirements: You must be employed in a retail environment carrying out retail tasks for at least 16 hours per week.

          This framework does not impose any entry restrictions as retailers employ individuals from all abilities.

          Employers are looking for applicants who have a keen interest in providing high levels of customer service and can be flexible with their skills.

          Examples of progression routes into this pathway include:

          • Apprentices will undergo an initial assessment to identify prior learning and experience which may count towards the achievement of this Apprenticeship.
          • work experience or experience of working in retail or customer service;
          • Entry to employment programmes, such as ‘Retail Works’;
          • Level 1 Retail Skills award/certificate;
          • Level 1 Retail Knowledge award/certificate;
          • Level 1 Diploma in Retail Business or Retail Skills;
          • GCSEs in English and Maths.

            Getting Started

            To get started please complete the form below and one of our team will contact you ASAP.

            Submit the word you see below:

            Apprenticeship Levy

            The new apprenticeship levy on employers will be introduced in April 2017 and will help fund employer apprenticeship schemes and reach the target of delivering three million apprenticeships by 2020.

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