There are a number of components that make up a Sales Intermediate Apprenticeship. Here you will find an outline of the qualifications you will achieve and the units and vocational areas you will cover throughout your training as well as other important information such as timescales, funding and what this qualification can lead to.
Intermediate Apprenticeship in Sales and Telesales, which includes:
The apprenticeship is made up of mandatory units which cover the essential skills required for working in a sales environment, such as time planning, meeting legal, regulatory and ethical requirements and delivering reliable customer service. There are then a variety of optional units to choose from which focus on the specific tasks you carry out within your role which could include:
Assessment method: There are various methods available that can be tailored to suit your needs, such as:
All teaching, learning and assessment for the qualification will take place in the workplace. There is no requirement to attend college.
View the NVQ standards here.
View the Technical Certificate standards here.
Intermediate apprentices, with support and opportunities in the workplace, can progress onto:
With additional training, apprentices may be able to progress in their careers to roles such as senior sales representative, senior telesales agent, sales manager, area manager, customer retention manager or customer service manager for sales.
Entry requirements: You must be employed in a sales environment carrying out sales tasks for at least 16 hours per week.
There are no mandatory entry requirements for this Apprenticeship framework. However, employers are looking to attract apprentices who have a strong interest in working in Sales or Telesales and who enjoy communicating with customers. They expect applicants to demonstrate a “can do” attitude and have basic numeracy, literacy and communication skills on which the Apprenticeship will build. Some Sales & Telesales roles require shift working, whilst others require significant amounts of travel.
Entrants will come from a diverse range of backgrounds and will have a range of experience, age, personal achievements and, in some cases, prior qualifications and awards which may count towards achievement of an Apprenticeship.
Examples may include learners who have:
Learners may also progress into the Intermediate Apprenticeship without prior qualifications.
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