Health & Social Care

Core Units

DK3V 04 (HSC21)
Communicate with, and complete records for individuals

• Work with individuals and others to identify the best forms of communication
• Listen and respond to individuals’ questions and concerns
• Communicate with individuals
• Access and update records and reports

DK8W 04 (HSC22)
Support the health and safety of yourself and individuals

• Carry out health and safety checks before you begin work activities
• Ensure your actions support health and safety in the place you work
• Take action to deal with emergencies

DK6D 04 (HSC23)
Develop your knowledge and practice

• Evaluate your work
• Use new and improved skills and knowledge in your work

DK6X 04 (HSC24)
Ensure your own actions support the care, protection and well-being of individuals

• Relate to and support individuals in a way they choose
• Treat people with respect and dignity
• Assist in the protection of individuals

Optional Units

DK3G 04 (HSC25)
Carry out and provide feedback on specific plan of care activities

• Carry out specific plan of care activities
• Provide feedback on specific plan of care activities
• Contribute to revisions of specific plan of care activities

DK7F 04 (HSC26)
Support individuals to access and use information

• Support individuals to identify information to meet their needs
• Enable individuals to access, select and use information
• Enable individuals to evaluate the information
  

DK72 04 (HSC27)
Support individuals in their daily living

• Agree with individuals the support they require for their daily living
• Assist individuals in activities to promote their well being
• Help individuals access other support to promote their well being
  

DK84 04 (HSC28)
Support individuals to make journeys

• Support individuals to plan journeys
• Accompany individuals on journeys
  

DK88 04 (HSC29)
Support individuals to meet their domestic and personal needs

• Support individuals to obtain, prepare and store food that meets their nutritional and dietary requirements
• Support individuals to identify and obtain household and personal goods
• Support individuals to keep their home healthy, safe and secure
  

DK7E 04 (HSC210)
Support individuals to access and participate in recreational activities

• Support individuals to identify their recreational interests and preferences
• Encourage and support individuals to participate in recreational activities
• Encourage and support individuals to review the value of the recreational activities
  

DK8H 04 (HSC211)
Support individuals to take part in development activities

• Prepare individuals and the environment for development activities
• Support individuals to take part in development activities
• Contribute to the evaluation of agreed development activities
  

DK70 04 (HSC212)
Support individuals during therapy sessions

• Prepare and maintain environments, equipment and materials prior to, during and after therapy sessions
• Support individuals prior to and within therapy sessions
• Observe and provide feedback on therapy sessions
  

DK4V 04 (HSC213)
Provide food and drink for individuals

If you choose this Unit, you cannot do Unit DK7M 04 (HSC214) as well

• Support individuals to communicate what they want to eat and drink
• Prepare and serve food and drink
• Clear away when individuals have finished eating and drinking

DK7M 04 (HSC214)
Help individuals to eat and drink

If you choose this Unit, you cannot do Unit DK4V 04 (HSC213) as well

• Make preparations to support individuals to eat and drink
• Support individuals to get ready to eat and drink
• Help individuals consume food and drink

DK7N 04 (HSC215)
Help individuals to keep mobile

• Support individuals to keep mobile
• Observe any changes in the individual’s mobility and provide feedback to the appropriate people

DK78 04 (HSC216)
Help address the physical comfort needs of individuals

• Assist in minimising individuals’ pain or discomfort
• Assist in providing conditions to meet individuals’ need for rest

DK94 04 (HSC217)
Undertake agreed pressure area care

• Prepare to carry out pressure area care
• Carry out pressure area care

DK8P 04 (HSC218)
Support individuals with their personal care needs

If you choose this Unit, you cannot do Unit DK85 04 (HSC219) as well

• Support individuals to go to the toilet
• Enable individuals to maintain their personal hygiene
• Support individuals in personal grooming and dressing

DK85 04 (HSC219)
Support individuals to manage continence

If you choose this Unit, you cannot do Unit DK8P 04 (HSC218) as well

• Support individuals to maintain continence
• Support individuals to use equipment to manage continence

DK9J 04 (HSC220)
Maintain the feet of individuals who have been assessed as requiring help with general foot care

• Contribute to the care and maintenance of individuals’ feet
• Apply dressing and medicaments to individual’s feet

DL4A 04 (HSC221)
Assist in the administration of medication

• Prepare for the administration of medication to individuals
• Assist in and record the administration of medications

DK75 04 (HSC222)
Support individuals prior to, during and after clinical procedures

• Prepare individuals for clinical activities
• Support individuals during and following clinical activities

DK49 04 (HSC223) Contribute to moving and handling individuals

• Prepare individuals, environments and equipment for moving and handling
• Enable individuals to move from one position to another

DK9W 04 (HSC224)
Observe, monitor and record the conditions of individuals

• Observe and monitor individuals’ conditions
• Record and report changes to the appropriate people
• Carry out instructions to meet individuals’ changing conditions

DK8J 04 (HSC225)
Support individuals to undertake and monitor their own health care

• Support individuals when undertaking procedures, treatments and dressings
• Support individuals when obtaining specimens and taking physical measurements

DK8L 04 (HSC226)
Support individuals who are distressed

• Identify aspects of individuals lives that may cause distress
• Work with individuals and others to deal with their distress
• Support individuals through periods of stress and distress

DK60 04 (HSC227)
Contribute to working in collaboration with carers in the caring role

• Contribute to working in collaboration with carers to identify their needs and preferences
• Contribute to working with carers to access and use resources, services, facilities and support groups
• Contribute to the review of services and facilities for carers

DK48 04 (HSC228)
Contribute to effective group care

• Contribute to group care that supports the physical, social and emotional needs of the group and its members
• Contribute to the implementation of group care programmes and activities
• Contribute to the assessment of group care

DK77 04 (HSC229)
Gain access to, and ensure individuals’ homes are secure

• Follow procedures to access and secure individuals’ homes
• Take appropriate action when you cannot access individuals’ homes
• Review procedures for accessing and securing individuals’ homes

DK9M 04 (HSC230)
Manage environments and resources during clinical activities

• Prepare environments and resources for use during clinical activities
• Monitor and manage the environment and resources during and after clinical activities

DK4L 04 (HSC232)
Protect yourself from the risk of violence at work

• Help to de-escalate a potentially violent situation
• Review the incident for recording and monitoring purposes

Health & Social Care

Mandatory Units
Candidates must complete all four units:

DK4R 04 (HSC31) Promote effective communication for and about individuals

• Identify ways to communicate effectively
• Communicate effectively on difficult, complex and sensitive issues
• Support individuals to communicate
• Update and maintain records and reports

DK4K 04 (HSC32) Promote, monitor and maintain health, safety and security in the working environment

• Monitor and maintain the safety and security of the working environment
  
• Promote health and safety in the working environment
  
• Minimise risks arising from emergencies
  

DK57 04 (HSC33) Reflect on and develop your practice

Reflect on your practice
Take action to enhance your practice

DK41 04 (HSC35) Promote choice, well-being and the protection of all individuals

• Develop supportive relationships that promote choice and independence
  
• Respect the diversity and difference of individuals and key people
  
• Contribute to the protection of all individuals
  

 

Optional Units

Candidates must complete any four Optinal Units from across the specific or generic list

Optional Units - Specific

 

DK44 04 (HSC328) Contribute to care planning and review

• Contribute to assessing the needs and preferences of individuals
  
• Support the development and implementation of care plans
  
• Contribute to reviewing care plans
  

DK4C 04 (HSC329) Contribute to planning, monitoring and reviewing the delivery of service for individuals

• Contribute to planning the delivery of service for individuals
  
• Contribute to monitoring the delivery of service for individuals
  
• Contribute to reviewing the delivery of service for individuals
  

DK7J 04 (HSC330) Support individuals to access and use services and facilities

• Support individuals to identify services and facilities they need
  
• Enable individuals to select, access and use services and facilities
  
• Enable individuals to evaluate services and facilities used
  

DK7X 04 (HSC331) Support individuals to develop and maintain social networks and relationships

• Support individuals to identify their needs for, and from, contacts, social networks and relationships
  
• Support individuals to maintain supportive relationships
  
• Support individuals to develop new social networks and relationships
  

DK91 04 (HSC332) Support the social, emotional and identity needs of individuals

• Work with individuals to identify their social, emotional and identity needs
  
• Support individuals to develop and maintain self-esteem and a positive self-image
  
• Support individuals to address changing social, emotional and developmental needs
  

 

DK3L 04 (HSC333) Prepare your family and networks to support individuals requiring care

• Access, obtain and share information with your family and networks about providing a home for individuals
  
• Evaluate your own home situation and the care you are able to offer to individuals
  
• Identify and acquire the skills and knowledge to provide a home for individuals

 

DK4M 04 (HSC334) Provide a home and family environment for individuals

• Identify the needs, background and experiences of the individuals for whom you are providing a home
  
• Help individuals to adjust to, and ensure they are safe and protected in your home
  
• Support own family and other key people to accept, support and adjust to family life with the individuals
  

DK5W 04 (HSC335) Contribute to the protection of individuals from harm and abuse

• Recognise and report on factors that may cause danger, harm and abuse
  
• Contribute to minimising the effects of dangerous, harmful and abusive behaviour and practices
  
• Respond to and report on suspicions of harm and abuse
  

B7Y5 04 (HSC336) Contribute to the prevention and management of abusive and aggressive behaviour

• Contribute to preventing abusive and aggressive behaviour
  Deal with incidents of abusive and aggressive behaviour
  Contribute to reviewing incidents of abusive and aggressive behaviour
  

DK4W 04 (HSC337) Provide frameworks to help individuals to manage challenging behaviour

• Support individuals to identify the reasons and causes for, and the consequences of, their behaviour
  
• Work with individuals to agree ways to manage their behaviour
  
• Support individuals to evaluate actions to manage behaviour

Optional Units - Generic

DK3N 04 (HSC338) Carry out screening and referral assessment

• Identify substance misuse and related or co-existent problems
  
• Refer individuals to substance misuse and/or other services
  

DK3J 04 (HSC339) Carry out assessment to identify and prioritise needs

• Assess the individual’s substance misuse problem and their understanding of services available
  
• Assess the need for referral to substance misuse services or to a comprehensive substance misuse assessment
  
• Make referral to a substance misuse service or comprehensive substance misuse assessment
  

DK3K 04 (HSC340) Carry out comprehensive substance misuse assessment

• Prepare for a comprehensive substance misuse assessment
  
• Assess possible risks and the individual’s understanding of services available
  
• Assess the individual’s substance misuse and related problems
  

 

DK7D 04 (HSC341) Help individuals address their substance use through an action plan

• Develop an action plan with individuals
  
• Review the action plan and conclude the counselling process
  

DK31 04 (HSC342) Assess and act upon immediate risk of danger to substance users

• Assess the immediate risk of danger to the individual
  
• Act upon the immediate risk of danger to the individual
  
• Support the individual after the immediate risk of danger has passed
  

DK82 04 (HSC343) Support individuals to live at home

• Support individuals to identify their personal, physical and safety needs to enable them to live at home
  
• Work with individuals to identify and access additional support and resources
  
• Support individuals to review their needs and identify changes necessary to enable them to live at home
  

DK8G 04 (HSC344) Support individuals to retain, regain and develop the skills to manage their lives and environment

• Support individuals to identify the skills they need to manage their lives and environment
  
• Support individuals to retain, regain and develop the identified skills
  
• Support individuals to evaluate the use of the skills in managing their lives and environment
  

DK87 04 (HSC345) Support individuals to manage their financial affairs

If you choose this Unit, you cannot do Unit DK86 04 (HSC346) as well

• Work with individuals to access information and advice about their financial affairs
• Support individuals to manage and monitor their financial affairs
  

DK86 04 (HSC346) Support individuals to manage direct payments

If you choose this Unit, you cannot do Unit DK87 04 (HSC345) as well

• Work with individuals to access information and advice about direct payments
• Help individuals to manage and monitor their use of direct payments
  

DK7H 04 (HSC347) Help individuals to access employment

• Work with individuals to identify their needs and preferences about employment
• Help individuals to identify and seek employment opportunities
• Support individuals to prepare for employment interviews and work
  

DK7K 04 (HSC348) Help individuals to access learning, training and development opportunities

• Work with individuals to identify their needs and preferences about opportunities for them to learn and develop
• Support individuals to prepare for and undertake learning, training and development opportunities
• Support individuals to prepare for employment interviews and work

DK6M 04 (HSC349) Enable individuals to access housing and accommodation

• Support individuals to identify and access housing and accommodation services
• Support housing and accommodation services to meet the needs of individuals
  

DK55 04 (HSC350) Recognise, respect and support the spiritual well-being of individuals

• Identify opportunities to support individuals’ spiritual well-being
• Provide opportunities that facilitate and support spiritual well-being
• Evaluate and report on work that relates to spiritual well-being

DK37 04 (HSC351) Plan, agree and implement development activities to meet individual needs

• Identify and agree development activities to meet individual needs
• Plan and implement development activities with individuals and others
• Evaluate and review the effectiveness of the development activities

 

DK7R 04 (HSC352) Support individuals to continue therapies

• Identify the support and skills you need to enable individuals to continue therapies
• Encourage individuals to complete activities identified by therapist
• Observe and evaluate effects of therapies on individuals
  

DK89 04 (HSC353) Interact with individuals using telecommunications

• Establish interactions with individuals using telecommunications
• Sustain interactions with individuals using telecommunications
• End interactions with individuals using telecommunications
  

DK62 04 (HSC354) Counsel individuals about their substance use using recognised theoretical models

• Establish and manage the counselling relationship
• Enable individuals to identify and explore concerns
• Review options and assist individuals to decide on a course of action
  

DK61 04 (HSC355) Counsel groups of individuals about their substance use using recognised theoretical models

• Plan and prepare therapeutic group activities
• Prepare and support individuals through therapeutic group activities
• Evaluate agreed therapeutic group activities
  

DK7V 04 (HSC356) Support individuals to deal with relationship problems

• Support individuals to assess relationship problems
• Support individuals to overcome relationship problems
• Work with individuals to evaluate relationship issues, problems and support
  

DK3M 04 (HSC357) Carry out extended feeding techniques to ensure individuals nutritional and fluid intake

• Prepare equipment and individuals for extended feeding
• Carry out and report on extended feeding
  

DK7W 04 (HSC358) Identify the individual at risk of skin breakdown and undertake the appropriate risk assessment

• Identify individuals at risk of skin breakdown
• Prepare for and carry out risk assessment
• Report on, review and update the risk assessment
  

DK9V 04 (HSC360) Move and position individuals

• Prepare the equipment, the environment and the individual for moving and positioning
• Move and position the individual
  

DK3F 04 (HSC361) Prepare for, and undertake physiological measurements

• Prepare the environments and resources for use when taking physiological measurements
• Carry out and report on physiological measurements
  

DK54 04 (HSC362) Recognise indications of substance misuse and refer individuals to specialists

• Recognise indications of substance misuse
• Refer individuals with indications of substance misuse to specialists
  

DK93 04 (HSC363) Test for substance use

• Prepare to test for substance use
• Take samples for testing
• Communicate and record the results of testing
  

DK7Y 04 (HSC364) Identify the physical health needs of individuals with mental health needs

• Determine the physical health needs of people with mental health needs
• Agree courses of action with individuals to promote their physical health

DK4Y 04 (HSC365) Raise awareness about substances, their use and effects

• Identify individuals’ knowledge and values about substances, their use and effects
• Increase individuals’ knowledge and understanding of substances, their use and effects

 

DK8E 04 (HSC366) Support individuals to represent their own needs and wishes at decision making forums

If you choose this Unit, you cannot do Units DK7G 04 (HSC367) or DK3R 04 (HSC368) as well

Support individuals to identify and access information to enable them to represent their own needs and wishes

• Support individuals to plan, prepare and present their needs and wishes
• Support individuals to review their experiences and the outcomes
  

DK7G 04 (HSC367) Help individuals identify and access independent representation and advocacy

If you choose this Unit, you cannot do Units DK8E 04 (HSC366) or DK3R 04 (HSC368) as well

• Support individuals to identify their representational needs
• Support individuals to identify and access independent representation and advocacy
• Support individuals to evaluate the independent representation and advocacy

DK3R 04 (HSC368) Present individuals’ needs and preferences

If you choose this Unit, you cannot do Units DK8E 04 (HSC366) or DK7G 04 (HSC367) as well

• Identify, with individuals, the needs and preferences they want you to present
• Act with and on behalf of individuals, according to their needs and wishes
• Support individuals to review the effectiveness of the representation
  

DK8N 04 (HSC369) Support individuals with specific communication needs

If you choose this Unit, you cannot do Units DK7P 04 (HSC370) or DK7L 04 (HSC371) as well

• Identify specific communication needs and methods
• Support individuals, key people and others to communicate
• Observe and evaluate individual communications needs
  

DK7P 04 (HSC370) Support individuals to communicate using technology

If you choose this Unit, you cannot do Units DK8N 04 (HSC369) or DK7L 04 (HSC371) as well

• Identify technological communication needs
• Support individuals to communicate with others using technology
• Help other people to interact with the individual using the technology
• Observe and evaluate the use of the technology
  

DK7L 04 (HSC371) Support individuals to communicate using interpreting and translation services

If you choose this Unit, you cannot do Units DK8N 04 (HSC369) or DK7P 04 (HSC370) as well

Arrange interpreting and translation services for individuals

• Communicate with others through interpreters
• Support those involved to evaluate the quality of the outcomes and the effectiveness of the service
  

DK33 04 (HSC372) Plan and implement programmes to enable individuals to find their way around familiar environments

• Assess the individual’s ability to find their way around familiar environments
• Develop and implement programmes to support individuals to find their way around familiar environments
• Evaluate the effectiveness of programmes to meet planned outcomes
  

DK35 04 (HSC373) Plan and implement programmes to enable individuals to find their way around unfamiliar environments

• Assess the individual’s ability to find their way around unfamiliar and different environments
• Develop and implement programmes to support individuals to find their way around unfamiliar and different environments
• Evaluate the effectiveness of programmes to meet planned outcomes
  

DK2X 04 (HSC375) Administer medication to individuals

• Prepare to administer medication to individuals
• Administer, report on and monitor individual’s medication
  

DL00 04 (HSC376) Obtain venous blood samples

• Obtain venous blood from individuals
• Label and prepare blood for transportation
  

DK6V 04 (HSC377) Encourage and support individuals undergoing dialysis therapy at home

• Support renal dialysis individuals and key people to prepare for renal dialysis
• Enable renal dialysis individuals and key people to carry out dialysis procedures at home
  

DK83 04 (HSC378) Insert and secure urethral catheters and monitor and respond to the effects of urethral catheterisation

• Insert and secure urethral catheters
• Monitor and record on urethral catheterisation of individuals
  

DK8M 04 (HSC379) Support individuals who are substance users

• Enable individuals to adopt safe practices associated with substance use
• Support individuals when they have used substances
• Support individuals in reducing substance use

DK5E 04 (HSC380) Supply and exchange injecting equipment for individuals

• Conduct initial assessment and provide advice
• Supply and exchange injecting equipment
  

DK79 04 (HSC381) Support individuals through detoxification programmes

• Induct individuals to detoxification programmes
• Develop and review detoxification treatment and care plans
• Manage closure of individuals’ detoxification programmes

DK8C 04 (HSC382) Support individuals to prepare for, adapt to and manage change
If you choose this Unit, you cannot do Unit DK3C 04 (HSC383) as well

• Support individuals to prepare for change
• Support individuals and key people to cope with and manage change
• Support individuals to review the methods they have used to manage change
  

DK3C 04 (HSC383) Prepare and support individuals to move and settle into new living environments

If you choose this Unit, you cannot do Unit DK8C 04 (HSC382) as well

• Support individuals to prepare to move into new living environments
• Support individuals to settle into their new living environment
• Support individuals to review the impact of the new environment on their well being
  

DK76 04 (HSC384) Support individuals through bereavement

• Prepare individuals to cope with bereavement
• Support individuals through their bereavement
• Support individuals to manage changes due to bereavement
  

DK7C 04 (HSC385) Support individuals through the process of dying

• Support individuals to prepare for death
• Support individuals through the process of dying
  

DK38 04 (HSC386) Assist in the transfer of individuals between agencies and services

• Support individuals as they prepare for transfer
• Make agency preparations for individuals’ transfer
• Supervise individuals during transfer
  

DK96 04 (HSC387) Work in collaboration with carers in the caring role

• Work with carers to identify their needs and preferences
• Work with carers to access resources, services, facilities and support groups
• Work with carers to review how well the services and facilities meet their needs
  

DK59 04 (HSC388) Relate to families, parents and carers

• Develop relationships with families, parents and carers
• Exchange information with families, parents and carers
• Share the care and support of individuals and children and young people

 

DK97 04 (HSC389) Work with carers, families and key people to maintain contact with individuals

• Work with carers, families and key people to identify key relationships to be maintained and developed
• Work with carers, families and key people to support individuals
• Observe and support carers, families and key people when in contact with the individual
  

 

DK6W 04 (HSC390) Support families in maintaining relationships in their wider social structures and environments

• Support families in using services within the community
• Support families in maintaining relationships with social contacts

 

DK4X 04 (HSC391) Provide services to those affected by someone else’s substance use

• Enable those affected by someone else’s substance use to explore and select options
• Support those affected by someone else’s substance use to put selected options into practice
• Empower those affected by someone else’s substance use to review the effectiveness of selected options
  

DK9D 04 (HSC392) Work with families, carers and individuals during times of crisis

• Identify and agree risk management strategies with individuals, families and carers
• Assess the urgency of requests for action
• Agree and implement actions to meet immediate needs
• Review outcomes with the individuals, families and carers
  

DK3P 04 (HSC393) Prepare, implement and evaluate agreed therapeutic group activities

• Plan and prepare agreed therapeutic group activities
• Prepare and support people through therapeutic group activities
• Contribute to the evaluation of agreed therapeutic group activities
  

DK5M 04 (HSC394) Contribute to the development and running of support groups

• Contribute to identifying and forming groups to support individual needs
• Support individuals and groups to develop their own networks
• Contribute to the running and evaluation of support groups
  

DK40 04 (HSC395) Contribute to assessing and act upon risk of danger, harm and abuse

• Contribute to assessing the risk of danger, harm and abuse
• Contribute to minimising the effects of immediate danger, harm and abuse
• Support individuals to review situations and actions after the immediate risk has passed
  

DK6T 04 (HSC396) Enable people with mental health needs to develop coping strategies

• Support people with mental health needs to recognise the impact of their behaviour on others
• Work with people to develop alternative coping strategies
• Work with people to review the effectiveness of their coping strategies
  

D8ND 04 (HSC397) Reinforce positive behavioural goals during relationships with individuals

• Establish working relationships with individuals which reinforce positive behavioural goals
• Develop and sustain working relationships with individuals which reinforce positive behavioural goals
  

DK42 04 (HSC398) Contribute to assessing the needs of individuals for therapeutic programmes to enable them to manage their behaviour

• Contribute to assessing the needs of individuals for therapeutic programmes to enable them to manage their behaviou
• Provide support during therapeutic programmes
• Contribute to evaluating the effectiveness of the therapeutic programmes on their behaviour
  

DK66 04 (HSC399) Develop and sustain effective working relationships with staff in other agencies

• Develop effective working relationships with staff in other agencies
• Sustain effective working relationships with staff in other agencies
  

DK30 04 (HSC3100) Participate in inter-disciplinary team working to support individuals

• Participate in inter-disciplinary team working to support individuals and others to assess individuals’ needs
• Participate in inter-disciplinary team working to support individuals and others to plan and implement individualised care packages
• Participate in inter-disciplinary team working to support individuals and others to evaluate individualised care packages
  

DK7A 04 (HSC3101) Help develop community networks and partnerships

• Identify areas where community networks and partnerships could inform and support practice
• Bring together relevant people and organisations to be involved in community networks and partnerships
• Contribute to running and evaluating community networks and partnerships
  

DK9C 04 (HSC3102) Work with community networks and partnerships

• Identify the potential for being involved in community networks
• Participate effectively as a member of community networks
• Provide information to inform practice

DK5H 04 (HSC3103) Contribute to raising awareness of health issues

• Work with others to identify health issues which affect individuals
• Assist in the planning and implementing activities to raise awareness of health issues
• Evaluate, with others, the effectiveness and impact of the awareness raising

DK8V 04 (HSC3104) Support the development of networks to meet assessed needs and planned outcomes

• Examine with individuals, families, carers, groups, communities and others support networks which can be accessed and developed
• Work with individuals, families, carers, groups, communities and others to initiate and sustain support networks
• Contribute to the development and evaluation of support networks
  

DK5X 04 (HSC3105) Contribute to the recruitment and placement of volunteers

• Help to identify the need for volunteers
• Discuss volunteer roles with volunteers and help to assess their suitability
  

DK39 04 (HSC3106) Plan, organise and monitor the work of volunteers

• Plan work to meet requirements
• Organise volunteers and other resources
• Monitor work and make sure requirements have been met

DK8D 04 (HSC3107) Lead and motivate volunteers

• Brief volunteers on work requirements and responsibilities
• Help volunteers to solve problems during volunteering activities
• Debrief and give feedback to volunteers on their work
  

DK74 04 (HSC3108) Facilitate learning through presentation and activities

• Make effective presentations
• Produce follow-up activities after presentations
  

DK73 04 (HSC3109) Facilitate group learning

• Manage group dynamics
• Facilitate collaborative learning

DK6N 04 (HSC3110) Support colleagues to relate to individuals

• Assess relationship needs and issues
• Develop and monitor relationships
• Evaluate and report on progress and outcomes