Mandatory Units (5)
- Develop and implement operational plans for your area of responsibility
- Encourage innovation in your area of responsibility
- Develop productive working relationships with colleagues and stakeholders
- Ensure health & safety requirements are met in your area of responsibility
- Manage business processes
Optional Units (Select 3)
- Manage your own resources and professional development
- Develop your personal networks
- Promote equality of opportunity and diversity in your area of responsibility
- Provide leadership in your area of responsibility
- Ensure compliance with legal, regulatory, ethical and social requirements
- Lead change
- Plan change
- Implement change
- Work with others to improve customer service
- Reduce and manage conflict in your team
- Lead meetings
- Recruit, select and keep colleagues
- Allocate and monitor the progress and quality of work in your area of responsibility
- Provide learning opportunities for colleagues
- Take effective decisions
- Manage finance in your area of responsibility
- Manage physical resources
- Manage the environmental impact of your work
- Manage a project
- Manage the achievement of customer satisfaction
- Manage a programme of complementary projects
- Build your organisations understanding of its market and customers
Candidates will need to complete four mandatory units and three optional units (from a choice of 21) in order to achieve the full qualification
Mandatory
- B7. Provide leadership for your organisation
- C3. Encourage innovation in your organisation
- E7. Ensure an effective organisational approach to health and safety
- F12. Improve organisational performance
Optional
- A2. Manage your own resources and professional development
- A3. Develop your personal networks
- B2. Map the environment in which your organisation operates
- B3. Develop a strategic business plan for your organisation
- B4. Put the strategic business plan into action
- B8. Ensure compliance with legal, regulatory, ethical and social requirements
- B9. Develop the culture of your organisation
- B10. Manage risk
- B12. Promote equality of opportunity and diversity in your organisation
- C4. Lead change
- C5. Plan change
- C6. Implement change
- D2. Develop productive working relationships with colleagues and stakeholders
- D4. Plan the workforce
- D7. Provide learning opportunities for colleagues
- E3. Obtain additional finance for the organisation
- E4. Promote the use of technology within your organisation
- F2. Manage a programme of complementary projects
- F4. Develop and review a framework for marketing
- F9. Build your organisation’s understanding of its market and customers
- F10. Develop a customer focussed organisation
