Retail Management
Mandatory Units
Candidates must succesfully achieve the following unit:- Work effectively in your retail organisation
Optional Units
Candidates must achieve a further five units. At least 4 units must be chosen from the following units at level 3:
Sales
- Process part exchange sales transactions in a retail environment
- Provide specialist support in helping customers to make purchases in a retail environment
- Develop individual retail service opportunities
- Provide a personalised sales and after-sales service to your retail clients
Organisational Effectiveness
- Help to monitor and maintain the security of the retail unit
- Provide the lingerie fitting service in a retail environment
Clothing and footwear
Food and drink
- Process bake-off products for sale in a retail environment
- Process fish and shellfish for sale in a retail environment
- Process greengrocery products for sale in a retail environment
- Finish meat products by hand in a retail environment
- Contribute to dough production control and efficiency
- Select, weigh and measure dough ingredients
- Hand divide, mould and shape fermented doughsHome and garden
- Establish customer needs and provide advice regarding tiling products
- Advice customers upon measuring and planning for the fixing of tiles
- Advise customers upon the fixing of tiles
Other
- Promote beauty products to retail customers
Candidates must successfully complete a total of six units. These units will comprise of:The level 3 mandatory unit and four optional units, Plus one further unit, which may be taken: from the optional units or from a restricted selection of optional units at Level 2
Stock Management
- Organise the receipt and storage of goods in a retail environment
- Audit stock levels and stock inventories in a retail environment
Management and leadership
- Plan, monitor and adjust staffing levels and schedules in a retail environmentFinance and administration
- Enable customers to apply for credit and hire purchase facilitiesSourcing
- Source required goods and services in a retail environmentProduct expertise
- Monitor and help improve food safety in a retail environment
Merchandising
- Maintain the availability and services in a retail environment
- Help to manage a retail team availability and services in a retail enviroment
Customer service
- Monitor and evaluate the quality of serviceprovided by external suppliers to your customers
A maximum of one unit can be chosen from the following group of restricted optional units at Level 2: unit can count towards the qualification when chosen from the following:-
- Organise the delivery of reliable customer service
- Improve the customer relationship
- Work with others to improve customer service
- Monitor and solve customer service problems
- Promote continuous improvement in customer service Advanced Apprenticeship Framework (NVQ)
Key Skills* Technical Certificate level 3 in Retail operations
- Application of Number Level 2
- Communication Level 2
- Environment
* Past qualifications may replace these elements of the framework.
Visual Merchandising
Mandatory Units
Candidates must succesfully achieve the following unit:
- Work effectively in your retail organisation
Optional Units
Candidates must achieve a further five units. At least 4 units must be chosen from the following units at level 3: Candidates must successfully complete a total of six units. These units will comprise of:
The Level 3 mandatory unit plus five optional units
Stock Management
- Organise the receipt and storage of goods in a retail environment
Management and leadership
Visual merchandising
- Choose merchandise to feature in visual merchandising displays
- Plan, monitor and control how graphics are used invisual merchandising displays
- Monitor the effect of visual merchandising displays and layouts
- Allocate, monitor and control visual merchandising projectresources against budgets
- Contribute to developing and putting into practice the company'svisual merchandising policy
- Create plans, elevations and drawings to realise visualmerchandising ideas
A maximum of one unit can be chosen from thefollowing units:
Visual merchandising
- Follow guidelines for planning and preparing visual merchandising
- Follow guidelines for dressing visual merchandising displays
- Order graphic materials for visual merchandising displays
- Dismantle and store visual merchandising displays
- Make props for visual merchandising displays
- Put visual merchandising displays together
Retail Skills
Candidates must successfully complete a total of six units. One mandatory plus five optional.
Mandatory Unit
- Work effectively in your retail team 2
Optional Units
Candidates must achieve a further five units. At least four must be chosen from the following group at level 2
Sales
- Help customers choose products in a retail environment
- Maximise product sales in a retail environment
- Provide information and advice to customers in a retail environment
- Demonstrate products to customers in a retail environment
- Promote loyalty schemes to customers in a retail environment
Stock Management
- Receive goods and materials into storage in a retail environment
- Put goods and materials into storage in a retail environment
Product Expertise
Clothing and footwear
- Provide the lingerie fitting service in a retail environment
Food and drink
- Process bake-off products for sale in a retail environment
- Process fish and shellfish for sale in a retail environment
- Process greengrocery products for sale in a retail environment
- Finish meat products by hand in a retail environment
- Contribute to dough production control and efficiency
- Select, weigh and measure dough ingredients
- Hand divide, mould and shape fermented doughs
- Maintain food safety while working with food in a retail environment
Other
- Prepare products for sale to customers in a retail environment
- Assemble retail products in customer's home/workplace
- Promote beauty products to retail customers
- Help customers to buy National Lottery products in a retail environment
Merchandising
- Keep stock on sale at require levels in a retail environment
Visual merchandising
- Display stock to promote sales to customers in a retail environment
- Follow guidelines for planning and preparing visual merchandising displays
- Order graphic materials for visual merchandising displays
- Dismantle and store visual merchandising displays
- Make props for visual merchandising displays
- Put visual merchandising displays together
Management and leadership
- Develop productive working relationships with colleagues
- Allocate and check work in your team
Finance and administration
- Process payments for purchases in a retail environment
- Process payments and credit applications for purchases in a retail environment
- Process cash and credit transactions in a retail environment
- Follow point-of-sale procedures for age-restricted products in a retail environment
Customer Service
- Process returned goods and materials in a retail environment
Organisational effectiveness
- Help to maintain health and safety in a retail environment
- Help to keep the retail unit secure 2
Only one unit can be used when chosen from the following 3 units
- Give customers a positive impression of yourself and your organization
- Support customer service improvements
- Resolve customer service problems
A maximum of one unit can be chosen from the following units at Level 1
- Process donated goods for resale or recycling in a retail environment
- Contribute to food safety in a retail environment
Retail Sales Professional
Candidates must successfully complete a total of six units. These units will comprise: The level 3 mandatory unit and four optional units in the level 3 Sales Professional pathway And One further unit, which may be taken: from the optional units in the Level 3 Sales Professional Pathway or from a restricted selection of optional units at Level 2
Mandatory Unit
Candidates must achieve the following unit:- Work effectively in your retail organisation
Optional Units
Candidates must achieve a further five units. At least 4 units must be chosen from the following units at level 3:
Sales
- Process part exchange sales transactions in a retail environment
- Provide specialist support in helping customers to make purchases in a retail environment
- Develop individual retail service opportunities
- Provide a personalised sales and after-sales service to your retail clients
A maximum of one unit can be chosen from the following group of units at Level 2:
Other
- Promote beauty products to retail customers
Stock management
- Organise the receipt and storage of goods in a retail environment
- Audit stock levels and stock inventories in a retail environment
Product expertise
- Monitor and help improve food safety in a retail environment
- Assist customers to obtain appropriate insurance
Sourcing
- Source required goods and services in a retail environment
Merchandising
- Maintain the availability of goods and services in a retail environment
Management and leadership
- Help to manage a retail team
- Plan, monitor and adjust staffing levels and schedules in a retail environment
Finance and administration
- Enable customers to apply for credit and hire purchase facilities
Customer service
- Monitor and evaluate the quality of service provided by external suppliers to your customers
A maximum of one unit can be chosen.
Clothing and footwear
- Provide the lingerie fitting service in a retail environment
Food and drink
- Process bake-off products for sale in a retail environment
- Process fish and shellfish for sale in a retail environment
- Process greengrocery products for sale in a retail environment
- Finish meat products by hand in a retail environment
- Contribute to dough production control and efficiency
- Select, weigh and measure dough ingredients
- Hand divide, mould and shape fermented doughs
Customer Service
- Organise the delivery of reliable customer service
- Improve the customer relationship
- Work with others to improve customer service
- Monitor and solve customer service problems
- Promote continuous improvement in customer service
