Team Leading

Mandatory Units (Group A)

• Manage your own resources
• Provide Leadership for your team
• Develop productive working relationships with colleagues
• Ensure your own actions reduce risks to health and safety

Optional Units (Group B)

• Encourage innovation in your team
• Support customer service improvements
• Participate in meetings
• Allocate and check work in your team
• Provide learning opportunities for colleagues
• Help team members address problems affecting their performance
• Resolve customer service problems