Telesales
Candidates must achieve 6 units; 3 mandatory and 3 optional
Mandatory units (3)
- Manage and prioritise time for sales activities
- Demonstrate compliance with legal, regulatory and ethical requirements for sales activities
- Sell products and services over the telephone
Optional Units
- Obtain and analyse sales related information
- Develop, implement and monitor call plans
- Manage your own personal and professional development in sales
- Develop and deliver a professional sales presentation
- Generate and follow up sales leads
- Handle objections and close sales
- Input and access data in your organisation’s information systems
- Assist customers to obtain finance for purchases
- Process customers orders and payments
- Monitor the delivery of products
Telesales
Candidates must achieve 7 units; 3 mandatory and 4 optional
Mandatory units (3)
- Generate and follow-up sales leads
- Handle objections and close sales
- Demonstrate compliance with legal, regulatory and ethical requirements for sales activities
Optional Units (select 4)
- Obtain and analyse sales-related information
- Analyse competitor information
- Lead and Manage sales' projects
- Assess customer creditworthiness
- Pricing to promote products and services
- Lead a sales team
- Provide learning opportunities for colleagues
- Motivate sales professionals and sales partners
- Monitor and evaluate sales team performance
- Manage your own personal and professional development in sales
- Develop sales proposals and quotations
- Prepare and run sales meetings
- Develop and deliver a professional sales presentation
- Develop your personal networks
- Use direct marketing to support sales activities
- Sell products or services over the telephone
- Assist customers to obtain finance for purchases
- Meet your customer's after sales service needs
- Implement change
- Contribute to the development of new products and services
