“flexible, reliable, knowledgeable and extremely professional”

In September 2008 we started to pilot an 'in house' Customer Service Apprenticeship Programme. We needed the support of a company who had experience in the assessment and verification of apprenticeships and NVQs. Having successfully worked with the Scottish division of Joint Learning in the past, we were confident that this company had the ability to deliver our requirements.

The pilot was successfully completed in April 2009 and a large part of that success was due to the invaluable support and direction we received from Joint Learning. This support went far beyond the original scope of our agreement with them. They were flexible, reliable, knowledgeable and extremely professional in all that they did.

We are now in a position to roll-out the Customer Service Apprenticeship Programme across our business using the assessors and verifiers that Joint Learning supported through their A1 and V1 qualifications. They are continuing to work with us to provide the qualifications for the additional assessors and verifiers we now require.

Helen Shields, Training Manager, British Gas

“benefited from gaining an additional qualification”

Connaught Compliance Gas Services Ltd constantly strive to innovate and monitor ways of serving both internal and external customers. To achieve this we have introduced NVQs and Apprenticeships in Customer Service for all customer-facing consultants. Joint Learning effectively manages and monitors the programme internally and provides candidates with on-going help and support to complete the course.

Joint Learning has also successfully delivered Management, Administration and Telesales programmes which has provided Connaught with a cost effective and structured system of developing its people, offering us increased efficiency, higher productivity and improved staff morale.

The individuals have also benefited from gaining an additional qualification, which is both practical and relevant to their current role and has an overall positive impact upon performance. Importantly, the programme has provided us with a framework for many initiatives which will help us achieve re-recognition as an 'Investor in People'

I have no hesitation in recommending Joint Learning as a vocational training partner. They have assisted our company in improving our service to customers whilst motivating and encouraging our staff.

I believe the lift in my peoples' self confidence has helped us in achieving our annual contract sales target within 5 months and lowering attrition by nearly 5% in 10 months.

Robert McNamara, Sales Director, Connaught Compliance Gas Service Ltd

“tailored to our needs”

Merseyside Police has worked in partnership with Joint Learning for a number of years. Joint Learning has delivered NVQ's and apprenticeships to both Police Officers and Police Staff across the force within many different and challenging departments with a current 87% success rate.

The learning has been tailored to our needs and provides a practical and flexible way for employees to achieve qualifications that reflect the roles they are carrying out. Assessment has been undertaken around work plans so it fits in with the working day without disrupting the schedules of employees.

These opportunities are providing a useful tool for staff to re-skill, to enable the professionalisation of the service and demonstrate the commitment to employee development.

The service Joint Learning has provided has been well received with some employees advancing onto level three qualifications. The feedback from many employees is that these opportunities will help boost their confidence particularly those employees with few or no formal qualifications.

The service provided has been well co-ordinated and a good working relationship with regular communication has developed.

Merseyside Police

“would recommend their services to any organisation”

Barclays use Joint Learning as our preferred NVQ supplier and as part of that I have worked with several of their team to support and challenge the way that our leaders view Coaching and Leadership. I find them professional, supportive and their knowledge of the industry has been a huge help to our programme.

I would recommend their services to any organisation as a supplier of NVQ's.

Julie Davies, Senior Coaching Manager, Direct Channels Barclays